I submitted a BBB complaint about this company on 8.3.09 due to the manner in which Mike Shaw treated me. On 7.24.09, I had encountered an issue with my breaks that I did not understand after having them done by Firestone in February. My breaks made a VERY loud noise and I was extremely close to not stopping when coming to a busy intersection. Had I not veered out of the turn lane I had intended on being in, I would have rear ended the person in front of me. I took my car to Firestone to get this issue checked out. Yes, I was emotional... read full review »