My family rents videos to watch together on occasion. Usually we go through Netflix, but sometimes we'll hit one of the local rental stores. Recently, we got four DVDs from Hollywood Video, watched them, and returned them. We all -know- we returned them. Everyone gathered them up together and sent them off with my dad. He did nothing else on the trip; it was solely to return the DVDs. He put them in the outside bin, and that should have been that. About a month later, we got a bill in the mail, charging ridiculously high late fees a... read full review »