on august the 3rd our internet connection stopped working. after a call to the customer service dept., we were told a service tech would call us within 2 days. that never happened. so when we called back the following monday, we were told a service tech would be at our home on wednesday by 5 o'clock our time. that didn't happen. so once again we called customer service. we were then promised he would be at our residence by noon the next day. that didn't happen, either. all this time we are losing money because my wife work... read full review »