A major outage occurred on Monday August 17, 2009, affecting over 5 million customers at Charter. Since then, my internet connection has been intermittent, and completely useless for good parts of the day, usually between 9a-6p it is up only part of the time. I put in a call last Thur Aug 20 to support over the phone. I was scheduled for a support call 2 days after that on Sat Aug 22. In the morning a tech came out and changed my cable modem. It worked for about 15 min, then the service became unreliable again. I called support, another tech... read full review »