After the nightmarish experience that took place on Sunday August 23, 2009 as a result of incompetent repair work and poor customer service, my faith in the Sears Company has severely been impacted. Before I begin and describe this ordeal in detail, let me make it perfectly clear that resolution was received yesterday through the help and persistence of the sales clerk, Tom, and reluctantly so by the Manager on Duty, Kevin. I would also like to mention that the professionalism shown by another sales clerk Tim was greatly appreciated. Despite... read full review »