We were unfortunate enough to not check the reviews thoroughly, when booking UNION SQUARE BACKPACKERS in sanfran USA), upon doing so we saw the horrific reviews, and cancelled our booking within the time, then when we contacted them to check they had received our cancellation and a very very rude person answered the phone(Clearly one of the 3 mentioned in all the bad reviews) I attempted to explain my situation, stating we'd heard nothing back, and asked that if the full cancellation fee would apply, as obviously then we would still take... read full review »