I ordered a Magic Jack and had problems since the very beginning with sound quality. It was so bad I could not carry on a conversation. Then all my contacts disappeared on a regular basis. Their solution for the sound quality, try a new phone, after 3 phones the problem was still there. The unit finally quit working, and they were send me a new unit. Later in the day I received an email saying they canceled the order. Now they want the cash for a new unit before they will ship the replacement. There is no way to contact except via live... read full review »