NWA lost my daughters luggage in Detroit and despite finding it, failed to deliver it in a timely manner. In spite of repeated phone calls to customer service providing all the requested information and guarantees that the bag would be delivered promptly, she has not been contacted about delivery which was supposed to occour today. The suitcase has perishables of which they were notified. NWA staff are the most incompetent on the planet. NWA customer service is obnoxious. Airlines should be held accountable for such gross negligence and should be forced to pay stiff penalties. read full review »