I got taken for $339.15 because I didnt' get the monthly receipts via email and I use their services for other background checks so the $19.95 went unnoticed I'm sorry to say for 17 months. I've never used the Identity Protect service as I'm already a customer of a much more robust ID service. I contacted customer service and was only able to get 3 of the 17 payments credited back. My credit card company Chase, is telling me they can't help me - will go to one of their branch offices face to face as a next step. Here... read full review »