AT&T customer service simply will not resolve issues. They pass you from one rep to another in an effort to frustrate you into abandoning you effort to recover overcharges. I have spent over 4 hours each time I call being passed from department to department without finding a single individual within AT&T who can actually resolve an issue. It is my belief that their corporate strategy is to maintain income flow by any means necessary. Customers are just revenue streams. read full review »