I ordered this VOIP service and paid for the box/activation/shipping in advance. When I tried to cancel I was told to return the box. I said that when I signed up I paid $51 ($41+$10) - what was that for?. She replied "shipping and handling and activation." I was "transferred" to a message service which hung up on me. The second call was transfered/hung up too. The third time I was finally able to get someone to look at the site and see that if you don't pay for the box they waive a $41 fee and if you cancel early they... read full review »