We have a power miser 12 water heater w/an extended service plan. The heater began to leak last Monday, I called the service dept for water heaters and was sent back and forth between call centers in india and texas. No one could help me. Finally I was told they could come in a week and a day, I was furious & said as I had their product and their service plan next Tues was UNACCEPTABLE. The next day my husband called an emergency sears number & got the apt changed to this Friday. I emailed SEARS customer service and told them... read full review »