I purchased a wireless modem so I would have internet service on my vacation to Conneticut. I went to the web site and through a chat I was informed that the device would work in Ct. That was 6/26/09. I received it in the mail and loaded the program onto my lap type to make sure it was not defective. On 7/10/09 when I tried to get service I could not. I called the 800# from the web site, but the electronic answering system kept asking me for a phone # which I was never issued. I finally decided to speak to a sales person as a new customer... read full review »