Earthlink is using the cheapest kind of business tactics to avoid losing customers. They currently will not allow customers to cancel via email or through the website, only by telephone or certified letter. I called Earthlink to cancel, and were told that computers were down, and to call back in 24 hours. I called back again in 24 hours, and were given another bogus excuse about a storm causing more computer problems. On both occasions, I asked the representative if I could simply give my account information over the phone, so it could be... read full review »