We've been account holders with Wamu for over 20 years (before they were Wamu). after the Chase took over I've had 3 serious problems with Chase: -Terrible customer service; they act as if they were doing you a favor. - Written communication concerning new fees and procedures are non-existent. When you go to the bank, you find out about the new policy! -As a customer, they do not back up your money if a merchant makes a mistake on your ATM card. I will be moving all my accounts to another bank I recommend the same! read full review »