I rented a car at Jerusalem. Had to wait 4 hours despite having a reservation. These guys do not hurry and are positively rude. They had a queue of more than 10 people each time I had visited their office. They blocked a deposit on the credit card and after the car was returned they did not release it. I cannot reach them by the phone and they do not reply to mails. This is the company which does not care about their reputation. And judging by the fee they charged me they are definitely not budget. Never want to have anything to do with them again. read full review »