August 29, 2ØØ9<br /> <br /> Mr. Jeff Smisek, President and CEO<br /> Continental Airlines Inc.<br /> 16ØØ Smith St. – HQS<br /> Houston, TX 77ØØ2<br /> <br /> Dear Mr. Smisek, <br /> <br /> This was originally submitted via continental.com on Sat., Aug 22, 2ØØ9. On Fri., Aug 28, 2ØØ9, I called Customer Care to ensure that my email had been received. I gave my One Pass number to the lady on the... read full review »