In April 2009, CREW Executive Director Melanie Sloan purchased a new laptop computer from Dell, along with a one-year contract for “Next Day Parts and Labor On-Site Response” and a two-year extended contract. I received the computer in mid-May and on June 4th it crashed and died.<br /> <br /> Despite the “Next Day Service” warranty, a week elapsed and the computer went unrepaired. Frustrated with the company’s customer service, Melanie returned the computer. <br /> After Melanie had such a... read full review »