here is the letter i sent them: Hello MWAVE, I am writing to you to let you know that I am very unhappy with a recent transaction that occured. On 8/21 (Friday) I purchased one of the so called "Refurbshised" Soyo 24in monitors being offered from your site. Refer to XX-xxxxxxx. Upon receiving it, it was defective and I promptly returned it on 8/22(Saturday) since there was no more in stock. I received the refund invoice and was told 1 to 2 business days. Refer to CS-xxxxxxxx as proof it was return 8/22. When Tuesday... read full review »