Here is the chat document explaining what happened when I tried to get information about why I had not received my digital converter box. rod: Where is my order? My order number is 2004054 and I ordered my digital converter box on 12/20/2008 ... Please contact me with tracking info. Unable to use your tracking link. Welcome rod! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call. Call accepted by operator John. Currently chatting with... read full review »