April 28, 2009 I appeared in person at Payless Optical, Springfield, MO because a lens had fallen out of the prescription eyeglasses I had purchased from them in 2006. Payless Optical in house optometrist, Dr. MacLaren, checked my eyeglasses and stated they were shot and could not be properly repaired. I paid him for a new exam (which the prescription only changed slightly) and presented a coupon that I had received from them in the mail to Payless Optical desk. Although they refused the coupon stating my prescription was not covered (even... read full review »