My daughter has a Dell Latitude laptop under warranty for on site repair through July 2011. The computer stopped working in early august, after several days on the phone with tech support, a technician came to our home and determined the hard drive was not functioning- despite a return visit the computer still didn't work- upon his advice Dell sent a box to our home and we were asked to ship the laptop to a repair depot and assured the laptop would be repaired and returned to my daughter at her college address within 5-7 business day. The... read full review »