i odered norton antivirus accidentally twice on aug.3, 2009.immediately i contacted norton and a service rep. went online and installed it correctly telling me he deleted all but one charge foe 39.99.now my citi mastercharge shoes charges of 5.99, 39.99, 3.99, 49.98 and 58.98.all charges but 39.99 should NOT be on my bill. read full review »