We have not had any response from you, your company, your company’s representatives or store personnel. This continues to be the challenge with Jennifer, lack of timely and/or proactive communications. You have the couch, you also have our money. What is the timeline and steps you’re going to undertake to complete the refund as authorized and as we have complied with all the efforts we’ve been asked to do? I can calculate, if it would be helpful, what the interest charges have been on our money for the 15+ weeks use of funds you’ve had without our satisfaction of the order. read full review »