I just recently purchased a Gateway computer, model# md7820u, 3 months after i bought it, the harddrive failed, when i tried to contact them, on several occasions, they said that they would get back to me . They actually have several calls on file from me . When i asked to talk to a supervisor, he told me that maybe, it had erased the operating system, and he proceeded to make be buy the backup discs, which weren't included in the original computer package.Well, of course, u can't backup a computer that doesn't have a... read full review »