August, 2009; I called WF to make a payment because their website was down. I usually make my payments on line because it is free of charge and fast. When I made the payment on the phone I was advised that I should go ahead and set up another check for next months payment because the site may still be down. I went ahead and did that. They wanted to charge me $12 for taking my 'check by phone' and finally I got them to waive the $12 because it was not my fault their site was down. My husband has been out of work since May, so when the... read full review »