Radio adv says you will get a starter pack for free. This is true except for the $9.95 shipping charge which I fully expected. What the advertising doesn't state is that you are automatically signed up for autoshipments of additional products needed on an ongoing basis, i.e. cartridges for the unit. The advertising does not provide the disclaimer that this is required to get the trial package. My first call to the phone number found me on hold for 8 minutes and then the rep hung up on me. My second call was answered faster and the rep wa... read full review »