I purchased Model PEGN610C Serial # 3117167 PDA for $399.99 in October 2004. In December 2004 the LCD on the unit cracked and made the unit in operable. I called for warranty service and was told I would not be eligible for warranty because I reside in Puerto Rico.I had to pay shipping fees to send the unit to a colleague in the continental USA. I had to pay $159.00 for repair cost. It took approx 1 month to have an EMPTY box shipped to continental US location. I then had to pay shipping back to Puerto Rico. I received the PDA with the screen... read full review »