Just moved into a home and the heatwave hits. A/C fails to work. Called HSA and was given number to "authorized agent" who told us no appointments for 2 weeks. Called HSA back, who wanted to verify. We got authorization to call another repair person we looked up in the yellow pages. This guy comes out and told me "it quit working, it's dead, it needs to be replaced, I can do it for $2, 400." We are stumped as to what to do next. Call HSA who wants to talk to this guy. We give them his number. Shortly thereafter we receive... read full review »