Oreck's office in Tampa needs more training on customer service. I called them today to ask how I could fix the vacuum's hose that disconnected on both ends. Their reply was "bring it in." I asked the rep if he could just help me over the phone but he insisted on my bringing the product to the store. Knowing that there must be a simple solution to this problem, I called up the Clearwater office who gave me a short and simple answer - "Put the ends of the hose back and turn it to the left instead of to the right." Now... read full review »