I have already submitted a complaint for Susan Ketchum's services but have recently noticed that she has now changed the title of her website, but not the address. I just want to make sure that when people search for the title Ketchum's Wedding Flowers...they can see all of the hundreds of complaints that have been made. Save yourself tons of stress and don't even consider buying flowers from her... MY COMPLAINTS: 1. She doesn't answer her phone. 2. She rarely responds to emails. 3. She takes your money right... read full review »