To improve on their customer service at Richmond, CA #482. Sunday 09/13/09 I purchased a Cinemark Tickets. I waited in line at customer service pick-up, I was the only person in line. This lady name "Jane" (white female, in her late 60's, orange hair) whose was standing right in front me doing something in the counter right next to pick-up area. There was another counter by the pick-up area are couple of staffs doing nothing just standing. Didn't even had the courtesy to ask if I need something or am I being help. My husband... read full review »