"Consumer Reviews on Companies, Products and Services"

USER REVIEWS (brokenbag)

Delta/NWA
Eanas Yassa September 13, 2009
Picked up my bag from the planeside check and found the handle broken off. talked to the gate agent and was told "go home and file a complaint online". I get to the place I'm staying and look online, where it was clearly stated, file a complaint at the airport where your bag was damaged. I call NWA/Delta, who tell me, no you should have filed at the airport. Then they tell me that i can file on my return flight final destination. I arive there and they tell me, first, that I should have filed at the airport of my first flight... read full review »
Filled under: Travel Location: United States

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