I just saw on American Expresses website where they claim to have ranked the #1 credit card in consumer satisfaction for the 3rd consecutive year according to a J.D. Powers and associates study. You have got to be kidding me! I hear nothing but complaints about this company especially how they have treated customers of 20 years or more now that the economy has taken a nose dive. I will never again trust a J.D. Powers and Associates "study" since the results are so contrary to the vast public outcry about this horribly run company. read full review »