Newport-News.com is a disgrace and their customer service is indescribable. Don't ever order from them unless you are not planning to get a refund from them. On 6/22/09 I placed an order with Newport-News.com and returned the merchandise which they received on 7/14/09. Their website states up to 30 days to receive a refund. It is now 9/14/09 and still no refund. I've been calling leaving messages, calling customer service this whole time and no one gets back to me. Customer service is useless they tell me the same thing... read full review »