Iberia lost my luggage flying in BOTH directions. To date I am STILL missing luggage several days after the flight. The luggage contains diabetic medications, suite, clothing etc. Iberia has no NY office - when you call you get Spain and people who speak little English. THEY ARE VERY UNCOOPERATIVE. They also state to be paid any fee for the inconvenience/loss you must send them among other things a copy of your passport. Dealing with them is going no where. read full review »