I called the franchise owner in regards to her employee being so rude to the customers on many different visits that I had made to their facility. I informed her that this has been going on for months and the owner would not adress the fact that this woman not only treated me with disrespect, but also other business owners like myself in the area. Being a business owner myself, it was difficult to understand why she allows this behavior to continue. My thoughts on this are simple without great customer service obvioulsy you won't have number one a good reputation and number two returning customers. I use Rockport Printing they have a great staff. read full review »