I purchased a $2200.00 computer at Best Buy that started blue screening the very first time I used it. I called Best Buy and they told me that since I had the warranty, not to contact HP but to "let them handle it and -- no hurry -- because it was an extensive warranty that covered everything." I sent it in through them and waited, getting back the same computer with the same problem over and over again, fighting to use this computer all the way, doing without it for weeks while they played around with it and sent it back still... read full review »