Hi. This complaint has to do with AT&T's Steubenville, Ohio retail store & the company’s customer service department. When I went in to research my 1st phone & plan I made very clear to our local at&t store & to the at&t customer service number I called (who was asked the same questions as their local store) I told them that “I need to know specific answers to specific questions since I am not a lawyer & can’t afford one to explain your plans & terms & conditions, & also cause from... read full review »