My husband purchased a dell lap top, called Dell they told him for $200.00 they would fix it. After sending him a box to ship it in, waiting for six weeks or more they sent the computer back...not fixed. After four hours and many people hanging up on us we discovered they took the $200.00 from my husbands account, now wanting an additinal $295.00, a new dell does not cost that much. They refused to credit my husbands account with the $200.00 they took from him. After trying to talk to someone most of the day, finally reaching a human they were... read full review »