We recently returned from our holiday in France, where we hired a car from Europcar Bergerac airport. We returned the car in the same condition as hired, with a full tank of petrol. We were therefore very surprised to discover a few days after our return that Europcar had drawn 396 Euros from our account without any communication with ourselves regarding this. It took me just over 3 weeks of constant e-mailing and phoning to discover that I had unknowingly signed up for their "Serenity Pack". I am furious. When I came to collect my... read full review »