We paid $995 up front for refinancing on our primary home. We were told rate of 4.85 before starting refinancing process. After appraisal process was completed which we paid additional $350. Agent told us to hold on loan process because rate had gone up & that he would keep a look out for us when rate went down. Within weeks we started paperwork process for our investment property for refinancing as well & paid upfront $1999, & again appraisal was done accordingly. A new agent contacted us (Heidi ) said that our 1st agent (Jared... read full review »