On Nov.3rd I called Duke Energy to start gas heat service. I even paid the $170 deposit that day, ahead of time. They are quick to take my $$ but not start service yesterday between 8-4 as promised. They should waive my deposit. I called several times yesterday & today and all they do is "apologize" claiming they're behind on orders & on the way. They said they'd be here by 2 and now it's after 6 P.M. It's 46 degrees now and will be lower tonight. They have all year to anticipate consumer demand and... read full review »