This week. My 65 year old mother received a collection bill from AFNI for $285. She has not had an account with AT&T for over 15 years. When I called AFNI, 888-804-2409, a person by the name of Natradine? answered the phone. She wants the last four digits of my mothers social security number to retrieve the account. I informed her, I have already entered the account number when I called in. Why do you need a social security number? She said it was needed to retrieve my mothers account. When I informed her my mother is a retiree... read full review »