I too have an issue as yet unresolved with Gardner White. My sofa is 11 months old and the cushions are totally flat. They can not be fluffed up. It feels like you are sitting on the frame of the sofa or the floor. The filling is a piece of foam with a little batting wrapped around it. There is not enough filling. Also, when using the arm rest you can feel the wood frame of the couch. It is very uncomfortable. I too had the unpleasant experience of talking to Ms. Preston and another manager. They had a fast talking guy come out and brush... read full review »