I ordered a couple of books from the B&N online store. I waited and tracked the order but when I noticed, it showed as ¨delivered¨ on August the 11th and signed by someone called Zavala at the "dock" on the UPS webpage. I tried to contact customer service from the web page: no response except for the e-mail telling me I will be contacted within 24hrs. Then I called customer service. They said they had to investigate with the carrier. Days after, I received a phone call from UPS! But I never ask for their... read full review »