I bought a new Dell at Staples in August 2008. I left on vacation, and used the new Dell for a total of 10 days. It broke, and can not be rebooted. Neither Dell nor Staples wants to give me a refund. After many hours on the phone, the technician who was supposed to come to fix it, didn't show up. I needed to buy a new computer for my small business. I need a refund. Dell is totally unresponsive. What to do next? read full review »