Got my HD656E-E dehumidifier. broken about an year later. called 877-377-3639 and got the second unit. (after paying the S&H) The NEW second unit did not even work. it was a total junk. called the # again, sent the power cord and the serial #. (thank god, I did not have to send the S&H this time.) guess what... it's been a month and it seems that the company does not want to send the new unit. I am calling the warranty exchange every other day. every single person telling me the different reason and waiting period is getting longer. read full review »