I have a son who receives "covered" Occupational Therapy and Speech Therapy weekly, and for the last entire year, United Healthcare has HABITUALLY processed the claims incorrectly and/or unbelievably slowly. The 1-800 agents are rude, incompetent, and the "claims appeal" process is a joke. I literally call them on a weekly basis and get no clear direction on how they want the bills to come/how I should file. For my company, we only have a year to appeal claims and United just runs the clock out on you. Additionally, the pharmacy coverage is laughable. Btw, I work for a mid-size company (approx 26k employees). read full review »