My Kenmore electric range caught fire while broiling a steak. The broiler element became white hot and continued to burn after power was shut off. Fire Department called. The element broke into white hot flaming chunks and fell to the bottom of the over where it continued to burn white hot. I purchased the oven new about 5-6 years ago. Sears web site customer service does not handle this type of complaint. Phone numbers are for service or delivery only. I cannot get through to someone who will help me. read full review »